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click on any of the following to jump straight
to that section |
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|
 Making
a Purchase
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| Simply
browse through the shop, select any items you wish
to order, and proceed to the checkout. You may pay
by credit card via the secure server. The item will
appear on your statement under the merchant name "Dream
Costumes Ltd". In the case of non-UK orders,
your credit card company will convert the sterling
amount into your own currency at the rate prevailing
under their own terms and conditions. When viewing
the contents of your shopping cart, you will see a
mini cart summary at the foot of the page, together
with a link which will enable you to get an instant
price conversion into your own currency. Please note
that this should be used as a guide only - what you
will actually pay depends on the exchange rate applied
by your own card company. |
| Payment
Options |
| You may
also pay by sterling cheque drawn on a UK high street
bank. Cheques should be made payable to "Dream
Costumes Ltd". Orders paid for by personal cheque
will be despatched once the cheque has cleared (usually
4-5 days). If you do not wish to use your credit card
online, you are welcome to call us on +44 (0)845 644
2822 and give us your credit card details over the
phone. |
| Shipping
& Handling |
| During the promotion period for Tooth, orders are being shipped within 28 days of receipt of payment. Please contact us for more urgent requirements. We anticipate reverting to our normal 14 day delivery time after the Tooth promotions end. Shipping
is charged as set out in the table below. Our policy
is to avoid overcharging customers for shipping, and
so where an order with a value of £150.00 or
more has been placed for delivery outside the UK,
we will contact you by email with the exact shipping
cost for your order. The email will include a link
to a page on our site where you will be able to pay
the shipping charge automatically online. Shipping
charges must be paid prior to despatch. |
| ORDER VALUE |
UK |
EUROPE |
NORTH AMERICA |
| up to £49.99 |
£3.95 |
£4.95 |
£5.95 |
| £50.00-£99.99 |
£5.95 |
£6.95 |
£7.95 |
| £100.00-£149.99 |
£7.95 |
£8.95 |
£9.95 |
| £150 + |
FREE |
AT COST |
AT COST |
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| dream...
do not levy a handling or administration charge. |
| Import
Duties |
| Overseas
customers only: import duties vary worldwide depending
on each country's importation legislation. It is the
customer's responsibility to discover what, if any,
import duties their order may be subject to, and the
liability for import duties resides solely with the
customer. |
| Guarantee |
| We guarantee
to refund or replace faulty items, and we will refund
any shipping charges incurred in returning any faulty
merchandise, on condition that you have contacted
us prior to returning the faulty item to obtain shipping
instructions. If you are simply not entirely satisfied
with your purchase, we will issue a refund or an exchange
if the item is returned in new, unworn, unused and
resaleable condition within 30 days of receipt. Amis
Kennedy go-karts are specifically excluded from this
clause, as are any items provided on a bespoke basis
(e.g. bespoke garden play houses). We will not pay
for return shipping unless the item is faulty. Items
returned for any other reason other than faulty merchandise
must be returned with all original packaging and labels
intact. Please take care when trying on any item of
clothing, so as to preserve the original packaging.
This is in addition to your statutory rights. |
| Back
Orders |
| Orders are
shipped within 3 working days of purchase. Some items
may take longer than this, and these are clearly marked
in the full product description. Occasionally, an
item may be out of stock and we may not be able to
ship it within the normal 3 days. If this happens,
we will advise you immediately and back-order the
items for you. You have the right to cancel an order
for any items which, in your view, are on an unacceptably
long lead time. This is in addition to your statutory
rights. |
| Refund
Policy (see also Guarantee above) |
| If for any
reason you are unhappy with your purchase, we will
refund the purchase price in full, provided that (a)
the item(s) are returned within 30 days of receipt,
and (b) the item(s) are returned in new, unworn, unused
and resaleable condition and with all original packaging
and labelling intact. Please note that items are returned
at the sender's cost and risk and we advise you to
return the items via a traceable service. Under current
EU regulations, you have the right to cancel your
order in any case within seven days of creating the
contract with dream..., or seven
days of receipt of the goods (whichever is the longer).
If you cancel your order before the goods are despatched,
your money will be refunded immediately. |
| Complaints
Procedure |
| Should you
have any concerns or complaints, please address them
in the first instance to Donna McDonald, at any of
the contact details below. You will receive an immediate
acknowledgement of receipt, and at least a preliminary
response within 2 working days. Our preliminary response
will, at the very least, provide a detailed plan and
timescale for dealing with the matter you have raised.
In most cases, we anticipate resolving any issue within
2 days of receipt of your communication. All concerns
and complaints will be treated personally, confidentially
and seriously. Your satisfaction with the service
you have received from dream... is
of paramount importance to us, and we welcome your
comments. |
| Contact
& Customer Service Details |
| Please contact
us by any of the following means. The office is staffed
5 days a week during normal office hours (between
9am and 5.30pm (GMT/BST). At all other times you will
be able to leave a voicemail message. Occasionally,
you may be asked to leave a message during the hours
stated above. If this happens, your call will be returned
at the earliest opportunity. |
| Telephone: |
+44 (0)845 644 2822 |
| Email: |
dream@dreamadream.co.uk |
| Post: |
Dream
49 Deyncourt Gardens
Upminster
Essex RM14 1DG
United Kingdom |
| Online: |
Complete our Customer
Feedback Form |
| At our high street store: |
If you are within reach of
Romford, why not visit the dream...
shop? You can find full details, including
directions, by clicking the heart: 
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